Your Customers, Answered — From the Heart of Jamaica
Processing Unlimited provides professional call center and back-office services from Mandeville: English-fluent agents, US-aligned time zones, and the flexibility to scale from two seats to twenty.
- English-fluent agents
- US time-zone aligned
- Scale up or down monthly
Practice Areas
Focused expertise, clear communication, and advice you can act on.
Inbound Customer Service
Your customer service line, answered by trained agents who work from your playbook — every call, chat, and email handled the way you would.
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Outbound Sales & Campaigns
Lead follow-up, appointment setting, customer win-back, and survey campaigns — professional outbound calling that represents your brand properly.
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Back-Office & Data Processing
Data entry, order processing, document handling, and the recurring administrative work that eats your team's week — done accurately, off your desk.
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Virtual Receptionist
A professional voice answering your business line during the hours you choose — messages taken, calls routed, appointments booked.
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Before You Come
The things people ask most.
How does pricing work?
Engagements are quoted per seat or per call volume depending on the service, with a written quote before anything starts. There's no long-term contract required to begin — we'd rather earn the renewal than lock it in.
Why outsource to Jamaica?
Native English, US-aligned time zones, an educated workforce, and rates that make professional coverage affordable. Jamaica is one of the Caribbean's established outsourcing hubs — your customers get a natural conversation in their own business hours.
How quickly can we start?
A virtual receptionist line can be live within days. Dedicated customer-service or processing teams typically take one to three weeks depending on training depth — your playbook and systems access set the pace.
Do we get dedicated agents or a shared pool?
Both models exist. Dedicated agents learn your business deeply and are right for ongoing service lines; shared coverage is cost-effective for lighter volumes like reception and after-hours. We'll recommend honestly based on your call volume.
Areas We Serve
Proudly serving homes and businesses across the region.
Ready to Take the Phones Off Your Plate?
Tell us about your call volume and what a great customer experience looks like for your business. You'll get a straightforward quote — no long-term contract required to start.